What Causes Infinite Apex Loading Screens?
How to Fix Apex Loading Screens
To fix Apex infinite loading screens, check for the simplest reasons the problem could be happening before moving on to the more involved and rare causes. Once you find the right one, you can start playing and stop troubleshooting.
Connection Issues: There could be a problem with your internet, game platform, or Apex itself. When the connection between each of them isn’t working correctly, it will stop Apex from working and could result in unending loading screens. For example, once Steam’s authentication service for Apex went down, Steam players could not connect. Instead, they logged on and were met with infinite loading screens.Corrupted Files: The game files themselves could be damaged or even missing. You can try to repair or reinstall the game to fix this issue.Outdated System Software: Your game or platform may need an update. Sometimes updates include bug fixes to address issues that cause problems like an infinite loading screen.
Other problems can also be responsible for infinite Apex loading screens. Make sure you check all the potential fixes before you attempt to reinstall, especially because it might not solve the problem if one of the issues outside the game is causing it.
Check Server Status
Check Apex and your platform’s server status to see whether they’re experiencing issues. Everyone should check Apex itself, but you only need to check Steam, PlayStation, and Xbox if you connect to Apex through those services. You should also check the Xbox, PlayStation, and Steam server status if applicable. If everything is working, then you know the problem is likely on your end.
Restart Everything
If the servers are functioning properly, try restarting your game and your computer or console to see whether it makes Apex pass the loading screen the next time you turn it on. Since it’s stuck in a loading screen, you won’t be able to shut it down like usual.
PC
Xbox
PlayStation
You should also look for any updates for Windows or your console software. Once the game restarts, if the infinite loading screen is still happening, you’ll have to continue to try other troubleshooting options.
Restart Your Internet
Restarting your internet and flushing your DNS will help ensure there’s nothing wrong with your connection creating the unending loading screens on Apex. If that doesn’t work, try a few other solutions.
Unplug Unnecessary Devices
Some Apex players found that USB devices plugged into the computer were the cause of their problems. Once the right device was unplugged, Apex would start and get past the unending load screen like normal. Try removing USB devices one at a time and loading Apex to see whether it works. There might be a problem with your game files if it’s still happening after you’ve attempted the rest of these fixes.
Repair the Game Files
You can repair the game files without deleting and reinstalling the entire thing. The option looks for damaged or missing files and replaces them, so the installation is good again.
On Steam
You need to be connected to the internet during this process in case Steam needs to download clean copies of the files you’re missing.
On EA App
If your game was missing files or corrupted, this might fix it and let you play again. If not, continue to the next suggestion.
Clear Save Data on Xbox
One suggestion that Microsoft recommends for Xbox users is to clear the data saved on their Xbox. It shouldn’t remove the data stored on the cloud, which you can re-download after you’re done. Once you reopen Apex while you’re connected to the internet, the saved data in the cloud should download.
Reinstall the Game
If all else fails, reinstalling the game completely has worked for some Apex players. While it will take quite a while to re-download the entire game, it means you’ll be able to play again. One caveat: players who reinstalled the game would sometimes encounter the same error later and have to reinstall again. If it’s repeatedly happening, reach out to EA to see whether they can help address your problem. Sometimes it means waiting awhile for a patch that addresses a known issue that isn’t fixed yet.
